Categories: Business

Government notifies new rule for e commerce companies

Photo: PTI

Government notifies new rule for e commerce companies

new Delhi. The government has notified new rules for e-commerce companies. This includes, among other things, naming the 'country of origin' on its products. Not complying with the rules is declared a punishable offense. The Consumer Protection (E-Commerce) Rules, 2020 were notified on Thursday. The new rule will apply to all electronic retailers registered in India or abroad but offering goods and services to Indian customers. According to the new rules, e-commerce companies will have to give full details of the total cost of goods and services put up for sale along with other charges. At the same time, they also have to tell when the expiry date of the object, that is, its expiry date. Apart from this, in which country the goods and services originated, it also has to be given prominently information so that customers can make a decision with full information before purchasing goods or services.

The rules require e-commerce companies to provide returns, refunds, replacement of goods, warranties and guarantees, supplies and other information that may be necessary for customers to decide on the purchase of goods. Sellers who offer the sale of goods and services through e-commerce companies must provide this information to the e-commerce company so that it can be prominently displayed on its website. E-commerce companies will not be allowed to manipulate prices of goods and services offered on their platform to unfairly profit and discriminate against customers or arbitrarily classify customers. Apart from this, e-commerce companies will have to give complete information about available methods of payment and its security. Under the new law, e-commerce companies will have to give information about the seller, his address, contact number for the customer and any other information about the seller, including information about the seller. They will also have to give a ticket number for any complaint, through which the customer can find out the status of their complaint. Violation of rules will result in punitive action under the Consumer Protection Act, 2019.

This post was published on July 25, 2020 12:32 am

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